Refund policy

1. All products must be returned in their original packaging.
2. The product must not have been altered or used in any way that affects its functionality.
3. Water damage is not eligible for a refund.
4. Accidental damage or theft is not covered under this refund policy.
5. Refunds are processed based on the purchase date.
6. For delivered items, the refund period begins from the delivery date.
7. Refund requests will be processed after inspection and may be accepted or rejected based on the product's condition.
8. If a replacement is issued, the original purchase date will remain applicable for the refund policy—no new refund period is provided.
9. Faulty items will be replaced or repaired to restore their original functionality.
10. Our return policy allows for returns within 7 days from the date of purchase, and a full refund will be issued. For araysh lighting collection each piece is made to order once you place it. Because of this, we're not able to accept returns for change of mind.
11. The bulb included with each araysh lighting piece is a complimentary add-on, manufactured by a third party, and is not covered under this refund policy. Every bulb is tested before shipping to confirm it works.
12. Refund processing may take up to 5 working days from the acceptance of the request.
13. Return shipping costs are the responsibility of the customer; Araysh will not cover any shipping charges.